REFUND POLICY
Refund Policy
This policy explains when refunds are available and how to request them.
Last updated: January 3, 2026
Eligibility
Refunds may be issued for premium services in the following circumstances:
- Technical issues that prevent access to paid features
- Billing errors or duplicate charges
- Services not delivered as described
- Cancellation within 7 days of purchase (where applicable)
Refunds are not available for services already consumed or used in full.
How to Request a Refund
To request a refund, please contact us with:
- Your account email
- Invoice or transaction ID
- Reason for the request
Email info@juvakelteam.co.zw and we will respond within 7 business days.
Additional Notes
For full payment terms and subscription details, review our Terms of Service.